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Google claim to help but don't

Rich31
Community Member

Why is it all the instructions given IN Google Home, are ACTUALLY different when you attempt to go there and try them?

Why is it that CHROMECAST devices work perfectly ONCE, and then you maybe want to try it again the next day (or hour... or minute...), it requires, rebooting, resetting, refinding and generally giving up because it never works twice?

Why is the GOOGLE claim to offer help and assistance, but in reality, only offer FAQs that they think will help but never answer any of the problems you are faced with???

Why is it GOOGLE are never available to help? ANYTIME???

Why is it I bother when were doomed to failure from the start? 

4 REPLIES 4

JillG
Platinum Product Expert
Platinum Product Expert

Hi @Rich31 

Sorry about your support drama. 

I'm a volunteer and fellow Chromecast user here.

Typically, with the Chromecast not connecting after a time it will be from one of the following-

Power. Try to use the original power adapter to the wall.

Network. Move your Chromecast closer to your router. Reboot your TV, Router and Chromecast.

TV. Experiment using a different TV or HDMI input. Update TV firmware. Check that any power saving modes on the TV are set to off.

Chromecast Device: could be a bad unit. It happens and if under warranty, return it. Try a full factory reset.

Make sure the Home app is updated to the most current version, clear cache and same with all related apps such as Netflix etc. 

J

JenniferV
Community Specialist
Community Specialist

Hello there,

 

Thanks for the help here, JillG.

 

Rich31, hope that helps. Feel free to let us know if you still need assistance.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello Rich31,

 

It's me again. I wanted to check if you still need help. Don't hesitate to reply to this thread if you do.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran