Google mini and chrome cast not working

[Sharp_Stone]

Hi,

So I think both are related to the same issue. From one to the other moment both devices stopped working with the Home app, they didn't respond in the app anymore. But when I gave a command to the home mini it worked and my Chromecast was still connected to my network. 

So on both I tried factory reset and connected them both to my 2,4 and 5 GHz band checked my router settings if nothing has changed UPnP is on and AP-Isolation is of for both networks. 

Also tried setting it up with a different device didn't work. Ow and the strange part a roommate of mine has also a Google mini and it still works normally....

For years they worked fine and now I'm about to throw them out of the window. Help me.

Ragerds,

Michiel

[JenniferV]

Hi Sharp_Stone,

Thanks for reaching out. Let's sort this out. A few questions — do your devices show unavailable in the Google Home app? What is the make and model of your mobile phone? Can you cast videos from your phone to your TV? Please try to uninstall and reinstall the Google Home app. Rebooting your Chromecast and Google Home Mini might also help.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi Sharp_Stone,

Just wanted to see if you still need help. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again.

Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer