Hello I have a chromecast ultra, and my remote just suddenly stopped working, I have tried everything, I changed the batteries for new ones, forgot the remote from Chromecast and tried to paired it again, and I tried to reset the remote to factory settings but the white light won't come on it's like the batteries are dead but I have tried with several new batteries, I even tried with another google remote that I have ( I have two Chromecast at home) and it worked fine, the remote just seems like it's not getting any energy. Please help
Thanks for posting and for being a step ahead of us.
Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. A few things: how long was the remote functional before it stopped working? Are there any error messages from Chromecast when this issue occurred? If so, can you please take a picture of the error message? Could you also send us a photo showing your Chromecast and its remote control?
Below are the steps on how to upload a photo:
Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.