05-07-2022 10:56 AM
The sound is gone I've tried everything and nothing
05-11-2022 06:02 PM
Hi Challou,
Thanks for posting and sorry to hear that you're having an audio issue with your Chromecast. Let's check on this further.
A few questions: Is the TV connected to an external receiver, soundbar, or speakers? Is the TV on mute? Are you using an HDMI monitor? Are you casting from a phone or from a Chrome browser?
Give these steps a try:
Let me know how it goes.
Thanks,
Jennifer
05-14-2022 06:02 PM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Best,
Jennifer
05-15-2022 06:09 PM
Hi Challou,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer