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HDMI connection

Anika
Community Member

every time I wanna play some movies on Netflix or Amazon prime, it’s show the error page of  hdmi connection issue, what to do with it ? I tried to reboot and reset it every time but it didn’t work. 

2 Recommended AnswerS

djtetei
Gold Product Expert
Gold Product Expert

Maybe you don't want to hide the Chromecast device behind the TV, where it may be difficult to reach or you may experience WiFi signal screening, and, therefore, you can use a HDMI cable extender or a HDMI switch.

Update your TV software, if available.

Update you Chromecast device software, if available.

Alternatively, connect the Chromecast device to another TV HDMI input port and observe behaviour. If it work well, you know that the problem is with your current TV software of hardware.

Before proceeding to other steps, try the following:

  • force stop the applications in question and verify the behaviour
  • clear the cache of the applications in question and verify the behaviour
  • reinstall the applications

View Recommended Answer in original post

Anika
Community Member
5 REPLIES 5

djtetei
Gold Product Expert
Gold Product Expert

Use a high quality certified HDMI ultra high speed cable.

Update your TV software.

Anika
Community Member

How can I  use the hdmi cable cause the google nest has already a hdmi cable with it, I just connected with the tv hdmi port. 

djtetei
Gold Product Expert
Gold Product Expert

Maybe you don't want to hide the Chromecast device behind the TV, where it may be difficult to reach or you may experience WiFi signal screening, and, therefore, you can use a HDMI cable extender or a HDMI switch.

Update your TV software, if available.

Update you Chromecast device software, if available.

Alternatively, connect the Chromecast device to another TV HDMI input port and observe behaviour. If it work well, you know that the problem is with your current TV software of hardware.

Before proceeding to other steps, try the following:

  • force stop the applications in question and verify the behaviour
  • clear the cache of the applications in question and verify the behaviour
  • reinstall the applications

Anika
Community Member

Thanks ! It worked. 

Jeran
Community Specialist
Community Specialist

Hey there!

It looks like djtetei was able to help out Anika, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran