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HDR Not Working After Android 12

Shogungts
Community Member

Hello,

After the Android 12 update about a month ago HDR is no longer working for me on any of the apps that supported it previously.

I have two Google Chromecasts with Google TV (GCCWGT), one plugged into my receiver routed to the TV and one plugged directly into the TV. Previously neither one had an issue displaying HDR content via Youtube, Amazon or YoutubeTV apps, but now neither of them is able to do so.

I did not update my TV in that time and confirmed that it displays HDR content from those same apps w/o issue when using the TV's built in apps. Additionally I am able to get HDR running my PS5 through the receiver to the same TV input as one of the GCCWGTs. Note that Dolby Vision does work for apps that support it.

I have tried factory resetting both devices w/o any luck.

Researching online I have seen others having this issue and for some of them they were able to change their output from 4K60hz to 4K30hz, but that does not work for me. Given that is seemed to be relatively widespread I figured Google knew about it and would address it with the next patch, but there was an update that was made available today (11/29/22), but it did not fix the issue.

Please assist.

Thank you.

19 REPLIES 19

Lee_K
Community Member

Same problem here. Google... please acknowledge and fix ASAP!

Shogungts
Community Member

Hey Lee_K,

I found a work around on reddit that works for me, I still think this is a defect they need to address but this is what I did:

Go to Settings -> Display & Sound -> Dynamic range & Color format -> Dolby Vision Mode -> Select 'Low Latency'

I have no idea why one has to adjust a Dolby Vision setting to get HDR to work, but this did the trick for me. Good luck!

Lee_K
Community Member

Thanks for the tip, but unfortunately my set doesn't support Dolby Vision, only HDR10. I had read about the DV tip in a Reddit post.

Jeran
Community Specialist
Community Specialist

Thank you for helping out on your own thread, Shogungts!

Hey there Lee_K,

I'm just checking up on this thread, did you still need any help with your HDR? If so, there was a recent bug-fix update that came out, so make sure your Chromecast with Google TV is up-to-date on its firmware. Afterwards, let me know if the problem persists, and we can troubleshoot further.

Best regards,
Jeran

Shogungts
Community Member

Hi Jeran - I just confirmed that I am up to date on my firmware and that this is still an issue.  The only way that I can get HDR to work is if I have 'low latency' selected under Dolby Vision settings.

 

 

Jeran
Community Specialist
Community Specialist

Hey there Shogungts,

Thank you for letting me know! Just out of curiosity, what kind of TV do you have? Also, if you don't mind, would you be able to re-create the issue and submit feedback via Google TV? That way, if there are any error logs generated, it would get them sent to the Chromecast Engineering team.

 

Thank you for your help, and let me know if you have any more questions or need any additional help.

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there Shogungts,

I've seen this issue around a bit, but it seems to be a bit different for everyone, since people have pretty unique setups. If you would like, we can get you into contact with Chromecast Support regarding this, and they would have the tools to dig a little deeper than we would on the forum.

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Does anyone have any more questions or need any additional help? 

Thank you,
Jeran

Shogungts
Community Member

Hi Jeran - thank you for following up,

Can you answer the following:

1)  Is this a known issue that Google is working to address

2) If yes to number one, is there an expected time when it will be fixed

Thank you,

Marc 

Jeran
Community Specialist
Community Specialist

Hey there Shogungts,

 

No problem at all! Yes, this is a known issue that Google is working to address. Currently, there isn't an expected time-frame on when it will be resolved. However, the bug is currently being updated by the Chromecast Engineers, so we'll update the thread as we learn anything new, or as they provide new troubleshooting steps. 

 

I hope that help,

Jeran

SamCJ
Community Member

I would like to know if you there's any news.

HDR doesn't work yet, I tried everything...

Wsalopek
Community Member

Is HDR working for TV's that have Google TV built in?  Like a Sony XRA80J?  Thanks...

Hi Wsa,

Try bringing up a youtube video that is in HDR (example) and see if your TV plays it in HDR.  If it does, then you should be fine.  If not, you may have the same issue.

Thanks for that. I'll check. I'm still wondering though - is this HDR problem ONLY for the Google Chromecast dongle? Or does it also affect TV's with Google TV built in?

The other thing is this - how does a person tell if HDR is working? What is there about the picture that's supposed to look better? OLED Tv's already have a great picture. How does a person tell if they are NOT seeing HDR? Thanks.

keneth_c
Community Member

Any update on this. 

This is such a nuisance 

Vik82
Community Member

I have the same problem. Since android 12 no hdr no dolby vision is some apps (prime,hbo max). In some apps its working (disney+). Before the last updates, all worked fine...

My tv supported it, in my tv app these apps have hdr and dobly vision too, and working. Only the chromecast has this issues...

 

I tried to reinstall apps, tried to restart/turn off chromecast neither helped.

The only workaround is to set dolby vision mode to LOW LATENCY, but its forcing hdr into dolby vision movies...

Anyone tried factory reset???

I seen this problem since 2022 november everywhere on the internet and still no fixed by google....

Shogungts
Community Member

Hi Vik82,


@Vik82 wrote:

Anyone tried factory reset???

I would NOT factory reset if I was you.  I tried this multiple times and it did not solve the issue, it just resulted in me having to setup all of my apps, logins, etc again.

 


@Vik82 wrote:

The only workaround is to set dolby vision mode to LOW LATENCY, but its forcing hdr into dolby vision movies...

 


Unfortunately this seems to be the only thing that works and what I noticed recently is that my GCCWGTV keeps resetting the Dolby Vision setting to Standard (not sure if this was happening before and I just noticed it).

Really frustrating that Google continues to let this linger.