Help! Chromecast was set up successfully but cannot be found

[RMHCMaine]

Hello!

I am trying to set up a 3rd gen chrome cast at my work. I have been trying to connect it for a bout a week now, but keep running into the same issue: Turn off AP isolation, we checked with AT&T and our router does not have this setting. I read through all the other posts with this issue and tried a bunch of things:

1)Created a new wifi network for only the Chromecast, with a strong connection 

2)Factory reset many times

3)Added the MAC Address to the whitelist of device on the network

It's not showing up on the google home app (which is up to date, I just downloaded and created a work account) or as a device to cast to on youtube app/chrome web browser. 

I did once see the wifi information and what I had named the Chromecast device pop up in the bottom left corner, but when I went to test out casting it immediately went away...

Does anyone know of a way to plug in the device to a laptop to get more information from the Chromecast? Can I force update it somehow? 

The only solution I've seen on other threads is that they just waited??

Any help would be awesome! We are really hoping this device can work so that we can install more in the future! 

Thanks!

[JenniferV]

Hi RMHCMaine,

Thanks for reaching out and for being a step ahead of us. 

Quick questions: What's the LED light status in your Chromecast (solid or flashing white)? What's the distance between the router and the Chromecast device? Please manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

For additional steps, please visit this support website article and let me know how it goes.

Thanks,

Jennifer

[RMHCMaine]

Hi Jennifer!

Thanks for responding!

It is a solid white light. 

The router is in the room directly beneath the Chromecast and I have a strong signal on my phone when connected.

I will try that and let you now what I get. 

Thanks again,

Lauren

[RMHCMaine]

The Chromecast was not an option within WiFi settings.

[JenniferV]

Hi RMHCMaine,

Sorry for the late response. Could you try to use a mobile hotspot so we can isolate the issue? If it does connect to a hotspot then the issue is with the Wi-Fi network available in your office.

Thanks,

Jennifer

[JenniferV]

Hi there,

I wanted to check back in to see if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

[BM]

نعم 

[JenniferV]

Hi BM,

Thanks for reaching out. If you're also experiencing the same issue as the original poster, please try the suggested steps provided on this thread and let me know how it goes.

Thanks,

Jennifer

[EViera]

I am still having trouble with the connection.  I am able to get through to where I see the code on the TV.  Then I press yes and acknowledge usage and I choose the wi-fi that I have available.  However, when it tries connecting to the Wi-Fi, I get a message that says, could not communicate with your Chromecast.   When I say OK on this message the TV says it is connecting to my old router from my old house.  Afterwards it says, "Can't connect to Wi-Fi and tells me to make sure my network name and address are correct.   I have done this more than 5 times with the same results.

[JenniferV]

Hi EViera,

Thanks for posting. Have you tried the suggested steps above? If you haven't yet, please try the suggested steps above and keep me posted.

Thanks,

Jennifer

[JenniferV]

Hi folks,

How's it going? Still need help?

Thanks,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer