Home screen menu

[abdsrv]

I bought google tv chrome cast, at the beginning the full menu was there home, movies, shows and library then i updated the OS, after restart the chromecast it shown just the home and library, any help in this please?

[JenniferV]

Hi abdsrv,

Thanks for reaching out. Please try to unplug the Chromecast from the power source and HDMI port on your TV and plug it back in after 2 minutes. Plugging it in on a different HDMI port on your TV and resetting it might also help.

Thanks,

Jennifer

[abdsrv]

I tried all the mentioned steps, but it didn't work 

[JenniferV]

Hi there,

Thanks for the swift reply. Could you please share a screenshot or photo of the issue? Also, please try to plug in your Chromecast into a different TV screen if one is available.

Thanks,

Jennifer

[abdsrv]

https://drive.google.com/file/d/1vLrIrkgUOu4oFCQ7cMoh1dc2XdTp7Qw3/view?usp=drivesdk 

please check the above link for the top menu photo

[JenniferV]

Hello abdsrv,

Thanks for the photo. I'll check this in our end and I'll get back to you once I have info about this. Also, if you haven't tried to plug in your Chromecast on a different TV screen, please try that and check if you can see the same menu for the Chromecast with Google TV Home screen.

Thanks,

Jennifer

[abdsrv]

Hello Jennifer,

I plugged it into another 2 screens, but the issue still persists.

regards

Abed

[JenniferV]

Hi there,

Thanks for trying the step. Could you please check the language on your GTV settings if it's set to English US? Also, please provide the Android tv OS build and cast firmware version of your device. I'd also suggest tha you send a feedback report about this using the Google Home app. Here's how.

Thanks,

Jennifer

[JenniferV]

Hey abdsrv,

It's me again. How's it going? Do you still need help?

Regards,

Jennifer

[abdsrv]

Hi Jennifer,

unfortunately, yes i changed the screen and sent feedback but still the same issue

[abdsrv]

Cast firmware version: 1.56.29

android tv os: 10

[JenniferV]

Hello there

I appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Thanks,

Jennifer

[Jeran]

Hey there abdsrv,

It looks like you've filled out the form, and you should feel free to continue the conversation over the email. I'll go ahead and lock this thread in 24 hours.

Please let me know if you had any more questions or concerns.

Best regards,

Jeran