How can I set up my chromecast when it says cannot connect to my wifi? My internet altice

[abellaj]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:SHERRY SMITH

Won't connect to my wifi and it's been added

[abellaj]

Thanks for posting in the Chromecast Help Forum. 

Does your location have a captive portal (campground, apartments, dorm, hotel, etc) that requires a login? When the captive portal settings are enabled, these settings can prevent your Chromecast device from properly connecting to your mobile device or computer. -- See What router settings do I need to set up Chromecast?

From: James M.

(Platinum Product Expert)

[MXMLLN]

I'm afraid links to previous support articles simply redirect to GoogleNestCommunty.com. In this case the URL redirected to - https://www.googlenestcommunity.com/?visit_id=637716595225694390-3846029725&rd=1

[Jeran]

Hey there MXMLLN,

It seems Google has taken down the old community, along with the links to it. The threads that were made here at the end of August were to bring over some older threads that were still active at the time. If you have any questions or concerns, feel free to create a new thread, so we can address them.

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from OP, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran