cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

I can not get my Chromecast Ultra to my wifi.

CReisbeck
Community Member

I recently changed my router and have been attempting to connect my Chromecast Ultra using my iphone.  I did a factory reset.  I have confirmed the note on the screen and it says it has connected to my wifi.  I then get a message that says my device is not connected to the same wifi network. So I have verified the network I am on and it is the same.  

What do I do next?

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi CReisbeck,

 

Thanks for reaching out. Please manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again. If the issue persists, please reboot your Chromecast and try resetting it again.

 

Thanks,

Jennifer

 

JenniferV
Community Specialist
Community Specialist

Hello there,

 

How's it going? Did those steps help?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey CReisbeck,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer