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I can’t open setting in chromecast, it keep crashing when I open it

Tofu
Community Member

Setting menu can’t be access , I can’t change the setting …….

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Tofu,

I apologize for the late response, thank you for being patient! Were you able to fix that crashing issue? If not, I'd be happy to help out, as I can imagine this is pretty annoying to deal with. The first thing I would do is factory reset the Chromecast device. Afterwards, see if you are able to access the settings and then update the Chromecast's firmware.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there Tofu,

Do you have any more questions or need any additional help? 

Thank you,
Jeran

Jeran
Community Specialist
Community Specialist

Hey Tofu,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran