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I have a new smart TV. The Chromecast setup process does not complete.

CarlSpaulding
Community Member

I cannot connect to my Chromecast on my new smart TV.   I have an iPhone.  I am not sure what generation Chromecast I have, but since it is fairly new I will assume 3rd generation. I have read the blogs on this forum and found the following and done every step (except #3, as I have 3 different homes and I don't want to lose all of my device information)

After I reboot everything, I get the Welcome screen on my TV and can see the Chromecast SSID.  That's as far as I can get.  The light on the Chromecast blinks white, and my Google Home cannot find it.  Also, when I try to manually connect to my Chromecast via Settings->Open Wifi, I can see and select the Chromecast SSID -- but once it tries to connect, I get an error message on my iPhone "The Wi-Fi network "Chromecast9591" does not appear to be connected to the Internet"

What else can I try to make this work?

  1. Reboot your Chromecast, mobile phone, and Wi-Fi router.
  2. Adjust the settings of the setup device.
    a. Android devices: Turn on Location Services. If the same issue occurs, turn off the screen overlay (only for Android 6.0 and above).
    b. iOS devices: Turn on Bluetooth and Local Network Access for the Google Home app.
  3. Uninstall and reinstall the Google Home app.
  4. Manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.
  5. Try a different mobile device.
  6. Factory reset your Chromecast.

 

6 REPLIES 6

JenniferV
Community Specialist
Community Specialist

Hi CarlSpaulding,

 

Thanks for reaching out and for doing some steps beforehand — these are of great help!

 

Reinstalling the Google Home app will not remove or delete the home structure or the devices linked to it as long as the same Google Account will be signed in on the Google Home app. You may try doing that step. Also, please move your Chromecast to your Wi-Fi router. Plugging it on a different HDMI port on your TV or a different TV screen might also help.

 

Let me know how it goes.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

How's it going? Did those steps help?

 

Regards,

Jennifer

CarlSpaulding
Community Member

Thanks, Jennifer -- not yet.  I don't know what you mean by "Also, please move your Chromecast to your Wi-Fi router. "  Right now, my Chromecast is attached to the HDMI2 port on my LG OLED smart TV.  Can you be more specific as to what you are suggesting I do?

Hello CarlSpaulding,

 

I'm sorry for the confusion. What I mean is you try to move your devices closer to each other if possible. Make sure the Chromecast is within 15 to 20 feet of the setup device and the Wi-Fi router. Also, if the Chromecast is plugged into the HDMI2 port on your TV, please try to plug it in on the HDMI1 port and check if the same issue persists.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi CarlSpaulding,

 

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer