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Wasayef_m
Community Member

I have a Google  chrome

device that only connects to a sound without a picture. The problem with the picture is that it does not appear. Only the sound of the video comes out without its picture.

4 REPLIES 4

CBFox
Bronze
Bronze

I might not understand your question, but this is the forum for the Nest thermostat.  The Nest doesn't provide sound, and to tell the truth the picture isn't that exciting, either.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. Let's sort this out.

 

CBFox, thanks for the help here. 

 

Wasayef_m, do you have a Chromecast device? If yes, what type of Chromecast do you have? If there's no video displayed on TV when casting, please try the steps below:

 

  1. Check if the Chromecast firmware is updated.
  2. Check that the mobile device is updated.
  3. Check proximity of TV to casting device (phone, tablet, or computer), and Wi-Fi router.
  4. Reboot the Chromecast, mobile phone, and router.
  5. Disconnect and reconnect the mobile device from the Wi-Fi network.
  6. Check if your phone or laptop has a power saving setting. If it's enabled, disable it.
  7. Perform a factory reset.

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Wasayef_m,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer