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I want to turn off subtitles while using Chromecast Built IN while streaming a Facebook video

Chris
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 


Original Poster: Brett Carlson 9487

Going to every single options menu possible on Facebook and my TV settings, turned off subtitles everywhere, but they are still there.

1 Recommended Answer

Chris
Community Specialist
Community Specialist
Hello
 
Please contact Facebook support about your issue and reply here with your findings.
-James M, Platinum Product Expert

View Recommended Answer in original post

9 REPLIES 9

Chris
Community Specialist
Community Specialist
Hello
 
Please contact Facebook support about your issue and reply here with your findings.
-James M, Platinum Product Expert

How is this an accepted solution?  It's not even any solution at all.  It's not an invalid suggestion, it's just not a solution.  Please revert this as an accepted solution.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

brianjmurrell
Community Member

I guess you can lock it if you want, but IMO, the original question has not been answered.  Well, other than just finger-pointing that is.

Jeran
Community Specialist
Community Specialist

Hey there brianjmurrell,

 

I can try to help out a bit further, it's not a problem at all! When it comes to subtitles and the Chromecast, the content/app that is being casted is who provides the subtitles. The Chromecast itself just displays what it is being told to display. If you want to disable subtitles, you'd want to look at disabling them via the app's settings.

 

If disabling them via the app doesn't remove them, you may need to disconnect the cast, clear out the app's cache, and reconnect. 

 

Let me know if that helps you out!

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

brianjmurrell
Community Member

Clearly there is no real help to be had here, so no there is nothing else you can do to help.

Jeran
Community Specialist
Community Specialist

In this scenario, there isn't much Google can do with Chromecast built-in being an open source software, and Facebook being the one who provides the subtitles. For now, I'll go ahead and lock up the thread. If you have any more questions or concerns in the future, feel free to create a new thread.

 

Have a good one!

 

Best regards,

Jeran