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Internet connection dropping

ChrisNI
Community Member

My Google TV with Chromecast keeps dropping the internet connection, it eventually comes back again after about 5 minutes, remains connected to Excellent strength WiFi connection and there are no other devices dropping internet connection on the network.   I've tried doing a factory reset but it hasn't helped the issue, also rebooted router. 

Device software is up to date. 

5 April 2021 security patch,

Kernel v4.9.180,

ATV OS Build QTS1.210311.008.7350836

1 ACCEPTED SOLUTION

djtetei
Silver Product Expert
Silver Product Expert

Keep the distance between the router and Chromecast device with 6 meters.

Move your Chromecast device from the back of the TV in an open space and ensure that the Chromecast device is not touching other cables or powered on devices.

Unplug the Chromecast device from the mains power grid for about 5 minutes then plug it back in.

Ultimately, hard reset the Chromecast device using the built-in button on the back.

View solution in original post

7 REPLIES 7

djtetei
Silver Product Expert
Silver Product Expert

Keep the distance between the router and Chromecast device with 6 meters.

Move your Chromecast device from the back of the TV in an open space and ensure that the Chromecast device is not touching other cables or powered on devices.

Unplug the Chromecast device from the mains power grid for about 5 minutes then plug it back in.

Ultimately, hard reset the Chromecast device using the built-in button on the back.

ChrisNI
Community Member

Is the hard reset you suggest different from using the factory reset option in Settings?

djtetei
Silver Product Expert
Silver Product Expert

Yes, it is different.

KirkD
Community Member

Do you have an extender on your network? Turn it off and see if you still have an issue.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from ChrisNI, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei and KirkD!

Best regards,
Jeran