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Internet providers

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Jackstar03
Community Member

‎03-30-2022 01:28 AM

We’ve recently changed internet providers and the old company keeps coming up on the tv when we are trying to set up chrome cast. How do we fix this please?

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JillG
Diamond Product Expert
Diamond Product Expert

‎03-30-2022 07:41 AM - edited ‎03-30-2022 07:41 AM

Factory reset the Chromecast and set it up as new. That should help get it connected again.

How to factory reset your Chromecast - iPhone & iPad - Chromecast Help 

 

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JillG
Diamond Product Expert
Diamond Product Expert

‎03-30-2022 07:41 AM - edited ‎03-30-2022 07:41 AM

Factory reset the Chromecast and set it up as new. That should help get it connected again.

How to factory reset your Chromecast - iPhone & iPad - Chromecast Help 

 

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Jackstar03
Community Member

‎03-30-2022 05:12 PM

Thank you JillG. We did as you suggested and it has fixed the problem. 

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JillG
Diamond Product Expert
Diamond Product Expert
In response to Jackstar03

‎03-30-2022 05:45 PM

Great to hear and happy casting!

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JenniferV
Community Specialist
Community Specialist

‎04-03-2022 06:03 PM

Hi folks,

 

Thanks for the help, JillG. I appreciate it.

 

Jackstar03, glad to hear that the issue has been sorted out.

 

Since the issue is now resolved, I'll go ahead and lock this thread to keep our Community tidy. Feel free to create a new thread should you need help in the future. 

 

Thanks,

Jennifer

 

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