cancel
Showing results for 
Search instead for 
Did you mean: 

Internet providers

Jackstar03
Community Member

We’ve recently changed internet providers and the old company keeps coming up on the tv when we are trying to set up chrome cast. How do we fix this please?

1 Recommended Answer

JillG
Diamond Product Expert
Diamond Product Expert

Factory reset the Chromecast and set it up as new. That should help get it connected again.

How to factory reset your Chromecast - iPhone & iPad - Chromecast Help 

 

View Recommended Answer in original post

4 REPLIES 4

JillG
Diamond Product Expert
Diamond Product Expert

Factory reset the Chromecast and set it up as new. That should help get it connected again.

How to factory reset your Chromecast - iPhone & iPad - Chromecast Help 

 

Jackstar03
Community Member

Thank you JillG. We did as you suggested and it has fixed the problem. 

JillG
Diamond Product Expert
Diamond Product Expert

Great to hear and happy casting!

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, JillG. I appreciate it.

 

Jackstar03, glad to hear that the issue has been sorted out.

 

Since the issue is now resolved, I'll go ahead and lock this thread to keep our Community tidy. Feel free to create a new thread should you need help in the future. 

 

Thanks,

Jennifer