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Issue with chromecast sound on Hisense TV

Billbill
Community Member

Hi,

 

We found that chromecast does not have sound when using Disney plus on HisenseTV. Anyone have the same issue? How can we fix it any software upgrade to fix that issue? Thanks.

Regards,

Bill

4 REPLIES 4

Tony_Chan
Community Member

Turn off Dolby Plus / Dolby Atmos from surround sound menu of chromecast may help. 😀

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, Tony_Chan.

 

Billbill, how's it going? Still need help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Billbill,

 

It's me again. I don't want to be a nudge but I'd like to check if you still need help. Feel free to let me know if you do.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Billbill,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer