Issues with Youtube Kids on Chromecast HD

[hamidk]

Hi,

I installed a kids profile on Chromecast HD successfully. When I go to the Youtube kids App, I can't go to the kids profile my son had before. Also, with the default profile already setup, I can't select the "approved content", can only select the age content. Please help addressing these two issues.

Thanks,

[Kimy]

Hi hamidk,

Thanks for posting here in the Google Nest Community. Were you able to apply the changes to the profile using a different device (phone, tablet, etc.), then observe if those changes were applied as you checked on your Chromecast device? Kindly check if there’s an available update as well. Let us know how it goes.

Thanks,

Kimy

[LovelyM]

Hello hamidk,

We want to ensure you are good to go. Please reply to this thread with the information asked above if you still need assistance so we can give you a helping hand.

Best regards, 
Lovely

[Princesss]

Hey folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess

[hamidk]

When I go to the Youtube kids App, I can't go to the kids profile my son had before.

• This issue is still there.

Also, with the default profile already setup, I can't select the "approved content", can only select the age content.

• This issue can't be resolved if using other devices. If seems it's YouTube kids problem.

[Kimy]

Hi hamidk,

Thanks for the details. There could be missing modules. Let’s try a factory reset, then set it up and create the profiles again. Let us know how it goes.

Thanks,

Kimy

[hamidk]

I did and it didn't help

[Kimy]

Hi hamidk,

Thanks for the details. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done.

Cheers,

Kimy

[Kimy]

Hello there,

We haven't received your form. Kindly fill it out so we can continue with the next step.

Thanks,

Kimy

[Kimy]

Hello hamidk,

Do you still need help with your device? If so, kindly fill out this form: https://goo.gle/3BICUaB.

Best,

Kimy