Lag mirroring Galaxy A53 to Chromecast 2nd Gen

[Adam8]

On an old Galaxy S7, I could mirror my device in Google home and view pictures on our TV, via the 2nd Gen Chromecast.

Now I have a Samsung Galaxy A53 and at first it would connect to the Chromecast when cast screen was selected, then freeze and disconnect.  Rebooting both devices, it will now connect but often takes several seconds when I move to the next photo before it will load, if at all.  If I rotate the phone, the image on the TV starts to rotate then freezes.

I can cast Youtube, cast from another device.  It is just mirroring my screen from the home app that is very clunky.

Chromecast and phone are on the same wifi network and same frequency.

latest Google home app (Dec 8, 2022)

Android 13

2nd Gen Chromecast.

I do get a pop up when I cast my screen

Cast to mirror device

Note: this device is not optimized for casting, so your experience may vary.

Mirroring an old Galaxy S7 works smoothly.

[JenniferV]

Hi Adam8,

Thanks for reaching out and for providing detailed information on your issue — it's a big help! Please try the steps below:

1. Make sure your Android device has enough available power, turn off its low power mode or battery saver.
2. Make sure the microphone permission in the Google Play Services app is turned on.
3. Ensure your Android device and Chromecast device is within 15 feet (4 meters) of each other. 

For additional information on how to improve your Android screen casting experience, check out this support website article. 

Best,

Jennifer

[JenniferV]

Hey there,

I want to check if you still need help. Feel free to reach back if you do.

Thanks,

Jennifer

[JenniferV]

Hello Adam8,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Adam8]

I had seen those suggestions but tried again  all the same.

-Full battery, no other apps running, no power saving running 

Play services has permissions

Devices are within 15 ft

I still can not cast the screen  but van cast youtube, netflix etc...

[JenniferV]

Hi Adam8,

I'm sorry for the late response. Could you please check the Android version running on your Galaxy A53? Please reinstall the Google Home app then reboot your phone again. 

Note: Some Android devices may not have the necessary power to provide an optimized Cast experience.

Regards,

Jennifer

[Adam8]

I am running Android 13 with Jan 2023 security updates.  I've reloaded Home and will try and cast tonight.

[Jeran]

Hey there Adam8,

Did you have a chance to try casting again following Jennifer's suggestions?

Thank you,
Jeran

[Adam8]

Yesterday.

I reloaded and I can cast YouTube or Netflix with no problem,but it crashes when I try and mirror the phone to the Chromecast connected TV.

I get a connected messgae on the phone, briefly see the Google Home screen mirrored, then an erro message comes up on  the TV.

Connection Lost

The connection with your device was lost. Try casting again.

I there a way to send a photo?

[Jeran]

Hey there Adam8,

Yes, you can! On the forum response box, select the second-to-last option on the toolbar that has a photo camera icon, and you should be able to upload images.

 

In the meantime, I would go ahead and follow these troubleshooting steps. Go ahead and skip the steps you've already tried. 

Best regards,
Jeran

[Jeran]

Thank you for helping out on this thread, Jennifer!

Hey there Adam8,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Jeran]

Hey there Adam8,

Do you have any more questions that we can address? 

Thank you,
Jeran

[Jeran]

Hey Adam8,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

[Adam8]

Looking through the troubleshooting guide, nothing seems related.  It is only mirroring the screen that is not working.

The only thing I have not tried is a factory reset of the Chromecase.

I would add a picture of the error message I get when I try to mirror, but there is a red bar in the reply window that says "You do not have permission to upload images."  There is no camera icon in the tool bar.

[Adam8]

I can add that both devices are connected to a less than six month old router/modem.  Both on 5 GHz.  The router, TV and phone are all within 20 feet.

I can't see it being a network issue, since things like youtube and Netflix will stream.

It's just mirroring the less than year old Samsung A53 with up to date software that seems to be an issue.

[Jeran]

Hey there Adam8.

That's no good to hear. In this case, you may want to speak with Chromecast Support. Would you be able to fill out this form so that Chromecast Support can reach out to you via email? Just let me know when you do so.

Best regards,

Jeran

[Jeran]

Hey there Adam8,

I'm just checking up on this thread again; did you have a chance to fill out that form that I provided?

Thank you,
Jeran

[Adam8]

I filled out the form, but have not heard a response.

[Jeran]

Hey Adam8,

I'm just checking up again on this thread. Have you heard anything back from the Chromecast Support team? If not, it may be quicker to reach out to them. Here is how to get a hold of support. Once you get past the initial questions regarding your issue, the form should provide the methods to speak with them.

Let me know if you have any questions.

Best regards,

Jeran