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Linked apps not working

tsmith519
Community Member

I’m having issues with Paramount Plus playing as well as getting HBO Max to be connected despite linking my Paramount Plus account with no issues. Just want to know if there’s any way to fix these issues?

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi tsmith519,

 

Thanks for reaching out. Let's ort this out.

 

Quick questions: When did the issue start? Are you getting any message when casting videos from these apps? Please reinstall the affected apps and reboot your mobile phone. Rebooting your Chromecast and using a different mobile phone might also help.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi tsmith519,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from tsmith519, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran