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Lost contrloller and new wifi

Idkbbc
Community Member

Ok so I got new internet and so I had to reset my hood and my Google tv but I also lost my controller so I can’t connect my tv without my controller and I’ve looked everywhere can’t find it. But it’s also saying that I can’t use my phone as a controller BECUASE the tv is offline?

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

If you've changed Wifi, that's why your Chromecast is offline as it will be trying to connect to your old Wifi network. To use your phone as a remote, your phone and Chromecast need to be connected to the same Wi-Fi network.

To resolve this, you need to factory reset your Chromecast:

  1. While the Chromecast is plugged into the TV and powered, press then hold the button on the back of the Chromecast. The LED should start to blink yellow. 
  2. When the LED light turns solid white, release the button, and the Chromecast should then reset.

You'll also need to purchase a new voice remote if you cannot find the one it came with, as it cannot be setup without a voice remote. It's available on the Google Store:
https://store.google.com/product/chromecast_google_tv_voice_remote

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help here, davidking.

 

Idkbbc, hope that helps. Feel free to let us know if you still have other questions and concerns. We're here to help.

 

Thanks,

Jennifer 

Jeran
Community Specialist
Community Specialist

Hey there Idkbbc,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hello there,

 

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

I appreciate your help, Jeran.

 

Regards,

Jennifer