Missing app in Chromecast

[Ahmed_Motawaa]

I cannot find the app IPTV SMARTERS PRO using my new device. However, it is visible on another device of the same version, on the same TV, and the same internet.

I have updated the system and restarted the device but the issue still exist.

[Jeran]

Hey there Ahmed_Motawaa,

I apologize about the late response, thank you for being patient! Were you able to fix that missing app issue? If not, I'd be happy to help out, as I know it's hard to troubleshoot something that won't show up! Let me just ask you some questions about what's happening:

• Is the app available in your country?
• Can you see the app on Google Play on another device?
• Was the app made to function on Google TV?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Ahmed_Motawaa, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran