Missing live icon button on Chromecast homepage

[Schnob]

I have a missing live icon on the top line of the homepage of Chromecast. I only have search, for you, movies, shows, apps, and library. I cannot get to the live app portion of the homepage. Everything else works on the homepage, except for no live icon button. I am using Chromecast on a LG smart TV. The live button was previously there, but has been missing for about 10 days now.

[Mac-Cat]

me too !

Weird, it only happened to the TV we use the most (Living Room). I have unplugged the chromecast dongle, reset it, etc. Nothing seems to help. the "LIVE" option is gone from the default menu.

However, I discovered by accident that if I go to something in my LIBRARY, then choose menu, I can navigate the normal menu again. I have no idea what happened or how else to fix it.

I have a space chromecast device, but I'm reluctant to install it, because I think I'm limited to the number of devices I currently have registered. Google set it up originally.....

[JenniferV]

Hi folks,

Thanks for reaching out. Let's sort this out.

Quick question: do you have an active subscription for live TV programs such as for YouTube TV, Sling TV, or Pluto TV? Please reboot your Chromecast device and plug it in on a different HDMI port on your TV. Resetting your Chromecast might also help. 

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Did those steps help?

Regards,

Jennifer

[Mac-Cat]

No!

Reset did not help, either.

i finally did the ”factory reset” ( very hard to find in Settip), which forced me to install and sign into my stresming apps.    

And, now the same thing has happened to s second chromecast device.  Not hapoy

[JenniferV]

Hi Mac-Cat,

Oh no! We'd like to take a deeper look into this. Could you fill out this form and let me know once you're done?

Thanks,

Jennifer

[JenniferV]

Hey Mac-Cat,

We got your form — thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.

Schnob, I wanted to check if you still need help. Feel free to let me know if you do.

Regards,

Jennifer

[JenniferV]

Hello Schnob,

We don't want to be a nudge but we'd like to check if you still need help. We're always here for you!

Best,

Jennifer

[JenniferV]

Hi Schnob,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer