Motorola chromecast hbo max

[Alicia1946]

Hi, I have a Motorola E20 and I can't use the app Hbo max with chromecast (doasen't appear the buttom for conection), but only with Hbo I have that problem, the other app for streaming works fine, like Prime, YouTube, Netflix, Disney, I re install the app and restore the chromecast a few times.

[JenniferV · Accepted solution]

Hi Alicia1946,

Thanks for reaching out. To confirm, is the cast button/icon missing in the HBO Max app? If so, please try the steps listed below:

• Completely close the app and then reopen.
• Reboot (restart) the router.
• Reboot the Chromecast device.
• Reboot your mobile phone.
• Try to cast from another mobile device to isolate if it's a device issue.
• Perform a factory reset on the Chromecast device. Here's a guide: How to factory reset your Chromecast. 

Keep me posted.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Alicia1946, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran