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Mute button doesn't work on soundbar

nickc71
Community Member

The mute button on my google TV with Chromecast  remote  isn't working on for my soundbar.  Its a standard sony soundbar HT-CT60.  The volume keys work fine.  I've tried all 6 profiles for sony soundbar in the remote setup.  I don't suppose there is anyway to make this work is there?

14 REPLIES 14

Ashepherdson
Platinum Product Expert
Platinum Product Expert

This is a Google forum so I'm just going to take a shot in the dark here, if your remote is IR based then turn on your phone's camera and point the remote at your phone's camera lens.  Press a button that you know is working such as the volume buttons when you're looking at your phone screen you should see the IR LED light up.  Then press the mute button on your remote while looking at your phone screen if it lights up then it's a software problem or a config problem, it doesn't light up then the button itself most likely does not work. 

The remote is for my Google TV with Chromecast not my sound bar remote. I’m trying to set it up.  The volume pairs fine with the remote. 

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Ah that makes more sense ..okay I know it's annoying but try a full reset of the remote, then repair and resetup..it's possible something got messed up during the initial setup.  Also entirely possible that the profiles aren't compatible with your soundbar, but unsure of this one!

I did the thing where I take the batteries out and hold two buttons and wait for the light to blink - the re-paired the remote to the Google TV device...  Is that basically what you're suggesting?  After I did - I tried all six sony soundbar profiles still no mute ability, though a few did modify volume...  My fire tv remote, and all other universal remotes mute it fine...  I wonder if I'm just out of luck

murphy3000
Community Member

I saw you Q was not answered. Too bad - same story with my Sony Audio Receiver and probably for other people. I tried all the codes and 1 of 10 controls the sound up and down, but the mute button does not work. Maybe Google needs a mute setup that is separate from the volume up/down?

Ya I gave up. I just moved it to another room where I had a Visio sound bar. It works great with that one, using the fire with my Sony sound bar. 

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Sorry for the late response.

 

@KeithM415, have you tried to use a different receiver or sound bar just like what nickc71 did? If yes, does it also work? If it works with a different device, you may reach out to your receiver's or sound bar's manufacturer for additional help. There might be some setting that needs to be configured.
 

Thanks,

Jennifer

@JenniferV  I'm confused why you referenced me?

JenniferV
Community Specialist
Community Specialist

Hi KeithM415,

 

I @mentioned you to this post to check if you still need help with this and to provide additional info.

 

Thanks,

Jennifer

@JenniferV but I never posted about having such a problem. I don't even have a Chromecast ?

JenniferV
Community Specialist
Community Specialist

Hi KeithM415,

 

Your name previously shows at my end, but sorry for the confusion. You may disregard this and should you need help in the future, feel free to reach back —we're here to help.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Checking back in to see if you still need help. Feel free to let me know if you do.

 

Thanks,

Jennifer

Hi Jennifer - 

Is there really nothing that can be done?  I would like to get another Google TV with Chromecast for the other room with the Sony soundbar.  My fire TV and every universal remote I have works fine with muting that soundbar - only the Google TV  remote doesn't mute the soundbar.

Azarco
Community Specialist
Community Specialist

Hey All,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need. If you need assistance with Chromecast with Google TV and Voice Remote, feel free to submit another post and provide as many details as possible so that others can lend a hand.

Thanks,
Alex