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My Chromecast was used on holiday, now I cannot connect it to my home wifi.

Whydoineedthis1
Community Member

Used my Chromecast whilst away on holiday, connected to my motels Wifi.

Trying to now connect it to my home wifi - My phone (why do I need a phone for a Chromecast when I only ever want to use my PC) - sees the Chromecast and confirms the code on my TV, then asks for me to select the wifi - which I do and then the wifi credentials. It then immediately pops up a message box "Could not communicate with your Chromecast". Leaving an OK button as the only response. 
If I click OK it returns the Home APP to the Home page (with the option to Set up Chromecast).

If I do nothing (leave the message box on my phone screen) after a while on my TV the Chromecast shows that its trying to connect to the hotel Wi-Fi.

Shortly afterwards it returns to the 'link key confirmation screen' with the message:

Can't connect to Wi-Fi. Make sure that your network name and password are correct (which they are).
At no point do I have the opportunity to do a reset, which the instructions at chromecast.com/help refer to.
These instructions (as a last resort select factory reset) are not available when Google Home APP isn't connected to the Chromecast in the first place.

4 REPLIES 4

Byteguy
Gold Product Expert
Gold Product Expert

You have to use a phone or a tablet because you have to use the Google Home app to manage devices now.  Google stopped supporting using a PC to do that years ago.

Chromecast devices only remember one WiFi at once (they aren't like your phone that keeps a list of old networks).

I would suggest doing a reset on your Chromecast to erase the hotel WiFi.  That should put it back in a state where it connects better.

https://support.google.com/chromecast/answer/6254654

That way, it will go through the full setup procedure and stop trying to find the hotel WiFi

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, Byteguy!

 

@Whydoineedthis1, how's it going with your Chromecast? Still need our help?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Whydoineedthis1,

 

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Whydoineedthis1,

 

Since we have not received any more replies for quite some time, I will lock this thread now.

 

Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

 

Thanks,

Jennifer