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My Chromecast with Google tv doesn't record my watch history in YouTube

AlexPaulav
Community Member

YouTube watch history is ON, but it shows only videos I watched on other devices (my phone) and doesn't show any videos I watched on this Chromecast. Because of this I get recommended to watch videos I've already seen. 

6 REPLIES 6

Jeran
Community Specialist
Community Specialist

Hey there AlexPaulav,

I apologize about the late response, thank you for being patient! Were you able to fix that YouTube issue? If not, I'd be happy to help out, as I'd be confused as well why the history isn't being recorded. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • What is the firmware version of your Chromecast?
  • Are you signed in on the YouTube app?
  • Have you attempted to clear the app's cache, or even deleted it and re-installed it?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

AlexPaulav
Community Member

Google support admitted this is a bug with brand accounts. Who knows when it's gonna be fixed.

Jeran
Community Specialist
Community Specialist

That's good to know. Thank you for bringing this to our attention, as I was not aware of this. Hopefully the appropriate team will be able to get this issue resolve in a reasonable amount of time. 

 

Is there anything else I can address in the meantime?

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

AlexPaulav
Community Member

No, thanks!

Jeran
Community Specialist
Community Specialist

Of course! Feel free to create a new thread in the future if you run into any more issues.

 

I hope you have a good one!

 

Best regards,

Jeran