My Google Chromecast remote

[MsLaShawn72]

Hi, my Google Chromecast remote stopped working... The light stays on which drains the battery... I tried to reset my remote, but it didn't work... Please 🙏🏾 help... Thank you...

Warmest Regards...

[David_K · Accepted solution]

If you're happy the batteries are good (try them in a different device perhaps), try these steps:

1. Remove the batteries from the remote.
2. Using your phone or other remote to navigate, go to Settings > Remotes & Accessories.
3. Select your remote and choose to Forget it.
4. Choose Pair remote accessory to start a new pairing.
5. Hold the home button on the remote down and re-insert batteries while holding the button down. 
6. The remote should be detected on the right side of the screen. Use your alternate remote to select it to pair it.

In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.

[JenniferV]

Hi folks,

Thanks for the help here, davidking.

MsLaShawn72, hope that helps but if you're still having trouble with your Chromecast Voice Remote, please try to replace all batteries at the same time. Do not mix old and new batteries and do not use lithium-ion or any other batteries with rated voltage above 1.5 V. Also, if the issue persists, please factory reset your Chromecast. Here's how.

Regards,

Jennifer

[JenniferV]

Hello MsLaShawn72,

How's it going? Did you manage to get your device working?

Thanks,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer