My chromecast is not finding my wifi network

[abellaj]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Adriana Sandoval

My chromecast is not finding the wifi. When I go to google home I don’t see where to select a network for it

[abellaj]

Hello, Welcome to the Chromecast Help Community

Try each of the following before moving on to the next:

• Turn your iOS device OFF and back ON
• Are you using the Google Home app  that replaced the Chromecast app?
• Are your Apple devices on current Minimum system requirement?
• Turn on Bluetooth:
  1. On the home screen, tap Settings > Bluetooth.
  2. Make sure the slider is On (toggled to the right and green).
  3. Close out of Settings and return to the Google Home app .
• Reboot your router
• Make sure you power the Chromecast device with the provided power supply into an open electrical outlet, not using a USB input on your TV or other device.
• Make sure your Chromecast device is plugged into a HDMI input that is not labeled as ARC or DVI. 
  Unfortunately, any dongles, adapters and devices between Chromecast and the TV are unsupported so your use may vary.
• Check your Apple Wifi settings
• Can't establish Wifi connection to Chromecast. Please try 5 common troubleshooting steps to resolve connectivity issues with your Chromecast.
• Your Apple device, Chromecast device and Wi-Fi Router should be within ~15 feet (4 meters) of each other. 
• Reboot Google Home app on your Apple device > tap on Devices  > tap the Cog Wheel > tap on the three stacked dots in the top right corner > tap Reboot
• Conduct a factory data reset on your Chromecast device.
• Try Chromecast on the SAME 2.4 (Chromecast 1st gen requirement) Ghz frequency wifi router band as your iOS devices
• See original post by Google employee about other settings.

From: James M.

(Platinum Product Expert)

[Ernestjrakos]

Ernest J. Ramos I’ve been having the same issue with all my devices, we’re you able to figure it out?

[Jeran]

Hey there Ernestjrakos,

This post was a transfer from the old Chromecast forum, so the original poster won't see your response. Regardless, I'd be happy to help you out. First, go ahead and follow the steps listed in this article. After you try those, if the problem persists, go ahead and follow these steps as well.

I hope that helps, and let me know if you have any more questions.

Best regards,

Jeran

[Muddi]

Hi Ernestjrakos,

How was your device? If you have additional questions or concerns about your device, please do not hesitate to update the thread, and we're glad to help.
 

Cheers,

Muddi

[Muddi]

Hey Ernestjrakos,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi