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My chromecast not connecting to my tp link wifi

KLEK
Community Member

I have tried all the steps to connect my chromecast device to the wifi network and it still does work 

it just put didn't find internet or it puts didn't find my wifi 'name' 

can i have some help please 

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there KLEK,

I apologize about the late response, thank you for your patience on this! Were you able to fix that Wi-Fi issue? If not, I'd be happy to help out! I know how difficult Wi-Fi issue can be to troubleshoot on your own. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • Do you have a dual-band router?
  • How far is the router from the Chromecast device?
  • Have you already attempted to factory reset the Chromecast?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from KLEK, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran