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My chromecast remote isnt working and the light wont go off

friendlyflyer0
Community Member

MY Chromecast remote LED won't turn off and it won't respond ( I have tried multiple times to reset it and removed the batteries many times) the LED wont turn off and is stuck at a solid white,

7 REPLIES 7

Deyolpmenu
Community Member

I have the same.e problem

Drew2302
Community Member

Same here

jojo22
Community Member

I have the same issues, does anyone know if they can replace the remote?

Jeran
Community Specialist
Community Specialist

Hey there friendlyflyer0,

I apologize about the late response, thank you for being patient! Were you able to get the Chromecast Voice Remote working again? If not, I'd be happy to help out! Now, with the LED light being a solid white, that means one of two things:

  • The microphone is on
  • A firmware update is applying. (Note: The mic is not open during firmware updates.) 

First, I would make sure that the microphone button isn't stuck or that there isn't any kind of dust or dirt inside the remote. Then, I would leave the remote sitting for a few minutes without removing the batteries, so it can finish the firmware update. 

 

I look forward to your response, and if the remote is still giving you issues, please let me know.

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from friendlyflyer0, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran