My chromecast will no longer connect

[Jason73]

We have had our chromecast gen 1 for years now and it has never given any issues before. Just yesterday I wanted to stream a show, turned tv on and it turns on the chromecast on changed channels to hdmi to strewn and there was a message on the tv saying no connection service to device. So I turned off the Wi-Fi to see if it would reconnect but no success. So then I proceeded to do the factory reset. I pushed the button, let the light change to red and let it start blinking until it turned itself off then back on. Went to my google home app and tried to connect. Google home doesn’t seem to locate it. Nor does google home on my wife’s phone. there is a Welcome screen and a number on bottom left corner of screen. Please help

[Tyke]

I have exactly the same problem - never previously two gen 1 were ok both now will not work after reset.

[Azarco]

Hey folks,

That certainly hasn't been easy for you — let's figure this out.

Could you try going to your phone's Wi-Fi settings? Then, connect to the Wi-Fi network that matches your Chromecast device. Look for something like ChromecastXXXX. Go back to the Google Home app and proceed with the setup — let us know how it goes.

Best,

Alex

[Tyke]

Thx Alex - that’s cracked it

[JenniferV]

Hi Tyke,

Awesome — great to hear that the steps shared by Alex helped you to resolve the issue. Give us a shout if something comes up, you know where to find us!

Jason73, how's it going? Did you manage to get your device working? Still need help?

Thanks for the help here, Alex.

Regards,

Jennifer

[JenniferV]

Hey Jason73,

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

Best,

Jennifer

[JenniferV]

Hello Jason73,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer