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My chromecast will not connect to my internet

Dashgne
Community Member

All of a sudden, I cannot cast any of my streaming apps to my tv. It says my device is offline and not connected to the Internet. My Internet is working and it looks like the Chromecast is working as well because it’s up on my TV displaying the actual unit name and pin number with the Chromecast symbol the time and temperature; you know the basics but for whatever reason its not connecting and it says it’s not connected to my Internet. What’s going on here? Can anyone help? 

1 Recommended Answer

JillG
Diamond Product Expert
Diamond Product Expert

Hi @Dashgne 

Try rebooting your router, tv, casting device and your Chromecast.  See if that helps. See also : Troubleshoot an issue - Chromecast Help 

 

View Recommended Answer in original post

4 REPLIES 4

JillG
Diamond Product Expert
Diamond Product Expert

Hi @Dashgne 

Try rebooting your router, tv, casting device and your Chromecast.  See if that helps. See also : Troubleshoot an issue - Chromecast Help 

 

Dashgne
Community Member

Thank you! 

Jeran
Community Specialist
Community Specialist

Hey there Dashgne,

I'm glad to see that Jill was able to help you out! In that case, did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey Dashgne,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran