My chromecast wont link to intermet even though the net is working fine

[JenniferV]

Hi Jh4g63,

Thanks for reaching out. Let's check on this further.

A few questions: Is this an initial setup or previously working? If previously working, is there any changes in your Wi-Fi network? How far is your Chromecast from the Wi-Fi router? Are you getting any messages when connecting it to your network? If yes, what was it?

Give these steps a try:

1. Make sure the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router.
2. Uninstall and reinstall the Google Home app.
3. Reboot your Chromecast, Wi-Fi router, and mobile device.
4. Use a different mobile phone.
5. Connect to the mobile hotspot (to isolate the issue).
6. Factory reset your Chromecast. Here's a guide: How to factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi Jh4g63,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer