My phone does not find chromecast during setup

[cwise1819]

I am trying to set up chromecast. My phone is not discovering the chromecast

[JenniferV]

Hi cwise1819,

Thanks for posting and sorry for the late response. I'd like to know more about what's happening so we can sort this thing out.

1. What type of Chromecast device do you have?
2. What's the make and model of the device you're using for setup? 
3. What's the LED light status (solid or flashing white)? 
4. What's the distance between the router and the Chromecast device?
5. What messages does the TV display? Does it display Set me up?

Please make sure Chromecast is within 15-20 feet (4-6 meters) of the device used for setup and check if the Chromecast device is plugged into a power outlet, rather than the USB port. You can check this support website article for more troubleshooting steps.

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hi cwise1819,

Just checking in to make sure that you saw our response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Thanks for the help, Jeran.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran