Needs Activation

[adara]

Hello, 

  We moved and are setting up our Google home system. One of the Google minis and our chrome cast show up as "needs activation" in the add device section of Google home. You are not able to select either. We tried factory resetting and also unplugging our router but doesn't work. We even get the notification on our phones to set up the Chromecast but when we click it, same issue with needs activation. Please help! Thank you

[MplsCustomer]

@adara 

Some customers in this thread found that doing a factory reset on their Nest Mini solved the problem. I don't know; it hasn't happened to us:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Mini-won-t-activate/td-p/83167

And here's a thread on re-activating Chromecast; we don't have Chromecast, so you'll need to judge for yourself if this is at all helpful:

https://www.googlenestcommunity.com/t5/Chromecast/Device-Utility-App-to-Re-activate-Chromecast/m-p/7...

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, were you able to view the threads that were shared?

I look forward to hearing from you.

Best regards,
Garrett DS
 

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS