Neighbour has Chromecaste on my Wifi. I took mine off instead by mistake. What should I Do?

[LeoniE24]

Trying to learn where relevant information is on Google home. Thanks 

[Jeran]

Hey there LeoniE24,

I apologize about the late response, thank you for your patience! Were you able to remove your neighbor's Chromecast?? If not, I'd be happy to help out, as I can imagine you don't want them on your Wi-Fi. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• Have you changed your Wi-Fi password?
• Is their Chromecast device on your Google Home?
• Are you able to see their devices on your router's settings?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hi there,

How's it going? Still need our help? Feel free to let us know if you do.

Thanks for the help here, Jeran.

Regards,

Jennifer

[JenniferV]

Hi LeoniE24,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer