Netflix is not an app on Chromecast Google TV

[Larodriguez_]

So I have 3 Chromecast at home, in 2 of them I can use Netflix normally, but in 1 of them, Chromecast says that Netflix is not available in my county, although it is... And I use the app in the other two. What can I do?

[Jeran]

Hey there larodriguez_,

I apologize about the late response on this thread, thank you for being patient! Were you able to fix that Netflix issue? If not, I'd be happy to help out, as I know I'd be pretty confused as well. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• Have you tried a factory reset on the Chromecast?
• What is the firmware version of the Chromecast?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey Larodriguez_,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[JenniferV]

Hello there,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer