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Netflix ve Prime UHD çalışmıyor

OGGAN
Community Member

Güncellemeden sonra 4K Netflix ve Prime Video UHD izleyemiyorum..

7 REPLIES 7

JenniferV
Community Specialist
Community Specialist

Hi OGGAN,

 

Thanks for reaching out. All Chromecast devices require a TV with High-bandwidth Digital Content Protection (HDCP) 1.3 or higher built-in. HDCP 2.2 is required to support 4K content. You can check this support website article to learn more about streaming 4K Ultra HD content. 

 

Also, please select the quality settings in the streaming app itself and reboot your Chromecast with Google TV (4K).

 

If the issue persists, do a reset on your device. Here's a guide: How to factory reset your Chromecast.

 

Regards,

Jennifer

Jhonleanmel
Community Specialist
Community Specialist

Hey folks, 

We appreciate your help here, JenniferV.
OGGAN, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel

OGGAN
Community Member

my tv was working in 4k before the update. but it doesn't work after update

Jhonleanmel
Community Specialist
Community Specialist

Hi OGGAN,

 

Thanks for getting back to us. Have you had the chance to try the steps suggested by JenniferV? If so, how was it?

 

Best,

Mel

Jeran
Community Specialist
Community Specialist

Thank you for helping out on this thread, JenniferV and Jhonleanmel!

Hey there OGGAN,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey OGGAN,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran