Netflix will no longer linking to Chrome-cast after my password was changed.

[Kat9]

Netflix will not link to Chrome-cast after password was changed. I unlinked Netflix and relinked - no success. Received a message suggesting malware 

[JenniferV]

Hey Kat9,

Thanks for reaching out. Let's sort this out. 

Quick questions: what type of Chromecast device do you have? Are you relinking the Netflix app in the Google Home app? 

Give these steps a try:

1. Uninstall and reinstall the Google Home app
2. Uninstall and reinstall the Netflix app.
3. Reboot your mobile phone.
4. Use a different mobile device.
5. Reboot your Chromecast.
6. Reboot your Wi-Fi router.
7. Reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hello Kat9,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer