New Chromecast with Google TV won't cast Peacock, Netflix or Disney

[Kadavison]

I just got a new Chromecast with Google TV. I followed the instructions and set it up from my Pixel using the Home app. Some apps work, but some don't. So far the ones that won't play from Google TV or cast from my phone are Peacock, Netflix and Disney+. My phone and the Chromecast are on the same wifi network. I've tried everything suggested in the forms: uninstalling and reinstalling the apps, clearing the cache, restarting the Chromecast and doing a factory reset...nothing seems to work. Hulu, Spotify and Prime Video are all working fine.

[NJBoy07052]

I'm having the exact same problem!  And Xfinity won't stream either.  I think I'm going to return the Chromecast!

[JenniferV]

Hi folks,

Sorry to hear that you're having an issue casting/streaming on your Chromecast with Google TV, but thanks for being a step ahead of us. Let's check on this further.

Quick questions: Are you getting any error messages when casting or playing videos on your Chromecast with Google TV? If yes, what was it? Please try to cast from a different mobile phone and reboot your router. 

Let me know how it goes.

Thanks,

Jennifer

[NJBoy07052]

The only native app still not working is Netflix.  Error Message: "Sorry we could not reach the Netflix service. Please check Network Settings to connect to an available network and use Netflix (-100)."

Disney+ and Peacock did not work yesterday but seem to be working now. (Previously they would get stuck after choosing a program while loading it)

Prime Video, Hulu, and HBOMax are all working ok.

Something else that didn't work yesterday but now seems to work: Casting from the Xfinity app.

I find it strange all issues seem to have been resolved except Netflix but I'll take the good news.  Any ideas on the Netflix error?

Thank you for your help! Note I have a Google Support case open on this: 0-1390000032604.

[NJBoy07052]

OK so I just tried uninstalling Netflix and reinstalling it and now it works!  Not sure I understand it but definitely good news!  And I confirmed it's the same version as what I just uninstalled.

So I think my issues are now resolved!

[JenniferV]

Hi NJBoy07052,

Awesome! Glad to hear that this has been sorted out and thanks for keeping us in the loop. Give us a shout if something comes up, you know where to find us. In the meantime, do you still have other questions and concerns?

Kadavison, let us know if this one is also fixed on your end. 

Best,

Jennifer

[JenniferV]

Hi there,

It's me again.I don't want to be a nudge but I'd like to check if you still have other questions and concerns. Feel free to reach out if you have more — I'm here to help!

Thanks,

Jennifer

[Kadavison]

Been a busy few days but I finally tried it again and Peacock, Netflix and Disney+ all seem to be working! I don't know if this did the trick, but I casted Peacock from my laptop and after that it worked just fine from Google TV. Thanks for the help.

[JenniferV]

Hi Kadavison,

Great! Happy to hear that everything is up and running now. 

Since the issue is now resolved, I'll go ahead and lock this thread. Feel free to create a new thread should you need help in the future.

Cheers,

Jennifer