01-28-2023 10:55 AM
With the ne Eurosport app I only get ambient sound when I cast to tv from my phone. The correct commentary is on the phone. How do I change it?
02-02-2023 08:23 AM
Thanks for reaching out. Let's sort this out.
A few questions: what type of Chromecast device do you have? Can you only see a black screen when you cast from your phone to the TV? When did the issue start? How far are you from the TV when you try to cast? Is this only happening when casting from the Eurosport app or across all apps?
Give these steps a try:
02-05-2023 09:33 AM
I want to make sure you're all good — did those steps help?
02-05-2023 09:46 AM
yes i have re installed the new eurosport app and factory reset my chromecast. this has sorted out my audio problem. thanks
02-05-2023 10:26 AM
Awesome! Glad to hear that this has been sorted out and thanks for keeping me in the loop. Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.