New WiFi now can't connect my Chromecast

[Tisha204]

I got a new WiFi so I reset my Chromecast. Then open up my google home app to add it back on but it will not let me get bye the WiFi part it will not connect. Help please 

[David_K]

What device are you using for setup and what country are you located in?

[JenniferV]

Hey there,

Thanks for the help here, davidking.

Tisha204, how's it going? Were you able to connect your Chromecast to the new network? You can try to reboot your Chromecast and reinstall the Google Home app. If the issue persists, reset your Chromecast and manually connect to the Chromecast SSID. Here's how: Go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Thanks,

Jennifer

[JenniferV]

Hello Tisha204,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer