10-10-2022 08:48 PM
I just bought the nest mini 2 & nest hub & lastly the new white chromecast. I set up the nest devices 1st with no issues. Then last my chromecast. Set up went fine. I put them all in the same location and room for hopes of being able to pair them & use them all together for a complete package so I can use the nest devices for sound while watching TV on my chromecast. But for some reason chromecast is showing up as offline in my google home app before it even completed setting up my entertainment apps. So I'm unable to use them together or even access chromecast in my home app. I've tried everything on the list of things to try but still offline. I'm extremely frustrated. Can anyone please help me? 😭
10-14-2022 03:08 PM
Hello Brandon99,
Thnaks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.
Quick questions: what's the LED status on your Chromecast? How far is the Chromecast on your Wi-Fi router and mobile device?
Try these steps:
Thanks,
Jennifer
10-17-2022 03:13 PM
Hi there,
Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
Best,
Princess
10-18-2022 12:53 PM
Hi there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast and we'd be glad to assist you further.
Best,
Princess