New wifi password Chromecast won’t connect

[TVMum]

Had to change our wifi password, I now cannot change it for the chromecast attached to my tv.  Works perfectly on the other tv (android) 
I have rebooted the modem 10 times, have unplugged/replugged, turned chromecast off and on at least 15 times. White light is on. I have the most up to date Google home app on my iPhone. It’s the dark grey chromecast. It’s not showing on the app anywhere. Please help. 

[olavrb]

The easiest would be to factory reset your Chromecast then set it up from scratch.

• https://support.google.com/chromecast/answer/6254654?hl=en

[SCWilson]

I'm experiencing the same exact problem, and their explanation of factory reset has me even more confused! So frustrating.

[JenniferV]

Hi folks,

I appreciate your help, olavrb.

TVMum and SCWilson, how's it going? Still need help? If so, please also try to manually connect to the Chromecast SSID. Here's how: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the step go?

Regards,

Jennifer
 

[JenniferV]

Hello folks,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer