No 4k

[womba6]

My new Jvc tv will not play movies from Stan in 4k

[JenniferV]

Hi womba6,

Thanks for reaching out. To confirm, what type of Chromecast device do you have? 

All Chromecast devices require a TV with High-bandwidth Digital Content Protection (HDCP) 1.3 or higher built-in. HDCP 2.2 is required to support 4K content. You can check this support website article to learn more about streaming 4K Ultra HD content. Also, please select the quality settings in the streaming app itself.

Thanks,

Jennifer 

[JenniferV]

Hi there,

How's it going? Still need help?

Thanks,

Jennifer

[JenniferV]

Hey womba6,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer