05-09-2022 08:06 PM
Hi, I have installed Chromecast with Google TV on my old TV, Panasonic TH-L32B6S but there is no audio output. There is visual and I am able to install Netflix and play the shows but there is no audio at all. The audio for the local TV channels works fine though. Does anyone have this experience?
05-14-2022 04:22 PM
Thanks for reaching out. Let's check on this further.
Quick questions: Is this only happening when watching videos from Netflix or across all Chromecast-enabled apps? Is the TV connected to an external receiver, soundbar, or speakers?
Give these steps a try:
Let me know how it goes.
05-17-2022 04:26 PM
It's me again. I want to make sure you're all good — how did the steps go?
05-18-2022 12:52 AM
Hi Jennifer, thanks for sharing. I have tried the steps and contacted Google support as well, but it's not working. I have determined that my TV is too old and will be changing it.
05-24-2022 11:23 AM
Hey there RiderRomee,
I'm sorry to hear we weren't able to resolve this issue, I hope the new TV works out for you. In the meantime, did you have any more questions that you wanted to ask us, or should we go ahead and lock up this thread?
I look forward to your response!
05-24-2022 05:39 PM - edited 05-24-2022 05:39 PM
Hi Jeran, I've no other question. We can wrap this up. Thank you! 😊
05-25-2022 09:16 AM
Got it and you're welcome! I'll go ahead and lock this thread. Feel free to create a new one should you need help in the future.
Have a good one!
Thanks for the help, Jeran.