10-13-2021 03:08 PM - edited 10-13-2021 03:23 PM
It was working before but now it is not any more.
I've tried reset the Chromecast, uninstall and reinstall the app, nothing is working
Other apps work fine but only HBO Max has this problem
Any body else has this issue? Any solution?
10-21-2021 10:51 AM
Hey there kn,
I'm sorry about the delayed response, thank you for being patient! Were you able to fix that audio issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
Best regards,
Jeran
10-22-2021 03:39 AM
Thank you for responding back, firmware is QTS1.210311.008.7350836.
10-25-2021 11:09 AM
No problem at all!
If the issue is only happening with HBO Max in particular, it may be worth checking out their help center to see if they have any solutions. Aside from that, it may be worth disconnecting and re-connecting those headphones to see if that resolves the issue.
Best regards,
Jeran
11-05-2021 02:39 PM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
11-08-2021 02:05 PM
Hey there!
We haven't heard back from kn, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Have a good one!
Best regards,
Jeran