06-22-2022 09:06 AM
Hello, I bought my Chromecast in Mexico, and I used and was working well, but now I move to France and I can't connect to the wifi a message appear and show the message "your device is for other country might not work correctly" and I can't connect to the wifi after follow all the steps, only a message appear "was not possible connect your device to the network" how can I solve it?
06-26-2022 11:32 AM
Hi Roberto198,
Thanks for reaching out and I'm sorry to hear that you're having an issue connecting your Chromecast to the network. Let's sort this out.
Quick questions: what type of Chromecast device do you have? What's the LED light status in your Chromecast? Please reboot your Chromecast and Wi-Fi router. Resetting your Chromecast might also help.
Thanks,
Jennifer
06-26-2022 09:02 PM
It, helps thank you!!
06-27-2022 08:28 AM
Hey there Roberto198,
I'm glad to hear that Jennifer was able to help you out! Did you have any other questions or concerns we can address?
Best regards,
Jeran
06-28-2022 08:29 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran